title: Terms of Service version: 1.0 last_updated: 2025-11-13

Terms of Service

[IMPORTANT LEGAL NOTICE] This document is a structural template prepared in good faith but has not yet been reviewed by a qualified lawyer. It must be reviewed and approved by counsel familiar with adult-industry regulation in New Zealand, and where applicable Australia, the United Kingdom, and Canada, before production deployment. Specific items flagged with [REVIEW] require legal sign-off prior to launch.

Effective Date: August 17, 2026

Last Updated: November 13, 2025

1. Introduction and Acceptance

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "your", "User") and LBB Holdings Limited, a company incorporated in New Zealand (NZBN [REVIEW]), trading as LittleBlackBook ("LittleBlackBook", "we", "us", "our", or the "Platform").

By creating an account, accessing, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Content Guidelines, each of which is incorporated by reference. If you do not agree to any part of these Terms, you must not access or use the Platform.

If you are using the Platform on behalf of a business, agency, or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

2. About the Platform

LittleBlackBook is an online advertising directory that allows verified adult service providers ("Providers") in jurisdictions where adult services are legal to publish profiles, and allows adult members of the public ("Clients") to browse those profiles.

LittleBlackBook is an advertising and directory platform only. We do not:

• Employ, contract with, manage, or supervise Providers;
• Act as agent or representative for any Provider or Client;
• Arrange, facilitate, broker, book, or take part in any meeting, transaction, payment, or agreement between Providers and Clients;
• Verify the accuracy, lawfulness, currency, or quality of any Provider listing beyond the moderation steps described in these Terms.

Any arrangement, communication, transaction, or interaction between a Provider and a Client is solely between those parties, takes place off-Platform, and is at their own risk.

We operate in compliance with the Prostitution Reform Act 2003 (NZ) and equivalent laws in other jurisdictions in which we operate. Use of the Platform from a jurisdiction where the advertising or provision of adult services is unlawful is strictly prohibited.

3. Definitions

In these Terms:

• "Account" means the registered user account you create to access the Platform.
• "Content" means any text, image, video, audio, link, profile data, message, review, or other material submitted, uploaded, or transmitted through the Platform.
• "Provider Content" means Content uploaded by a Provider or Agency.
• "Subscription" means a paid plan giving access to enhanced Platform features.
• "Verification" has the meaning given in Clause 12.

4. Modifications to the Terms

We may amend these Terms from time to time. Where changes are material, we will provide reasonable advance notice via email and an in-Platform notification, and update the "Last Updated" date. Non-material changes (typo fixes, clarifying language, processor substitutions) take effect on posting.

Continued use of the Platform after the effective date of an amendment constitutes your acceptance of the amended Terms. If you do not agree to an amendment, you must stop using the Platform and may cancel your Account in accordance with Clause 17.

5. Eligibility and Age

You may create an Account or use the Platform only if:

1. You are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is higher;
2. You have full legal capacity to enter into a binding contract;
3. You are not barred from using the Platform under any applicable law; and
4. You have not previously been suspended or removed from the Platform.

By using the Platform, you represent and warrant that each of the above is true. We may at any time, and at our sole discretion, require you to provide proof of age and identity, and may suspend or terminate your Account if we are unable to verify those particulars.

Use of the Platform by any person under 18 is strictly prohibited. Where we discover that a person under 18 has accessed the Platform, we will immediately terminate the Account, preserve relevant records, and refer the matter to law-enforcement authorities where required by law.

6. Account Types

The Platform offers the following Account types:

• Client Account — permits browsing of Provider profiles, saving favourites, and contacting Providers via the Platform.
• Provider Account (Individual) — permits an individual Provider to publish and manage a single profile.
• Provider Account (Agency) — permits an authorised representative of an agency to publish and manage profiles on behalf of multiple Providers, subject to the additional terms in Clause 8.

You may hold only one Account of each type per natural person, unless we expressly authorise otherwise in writing.

7. Account Security

You are responsible for:

1. Providing accurate, current, and complete information when registering and keeping that information up to date;
2. Maintaining the confidentiality of your Account credentials and any two-factor authentication device;
3. All activity that occurs under your Account, whether or not authorised by you; and
4. Notifying us promptly at security@littleblackbook.nz of any actual or suspected unauthorised use of your Account.

We are not liable for any loss arising from your failure to comply with this Clause 7.

8. Provider Obligations

In addition to the obligations applicable to all Users, each Provider (and Agency, in respect of each profile it manages) represents, warrants, and agrees on a continuing basis that:

1. The Provider is at least 18 years of age and lawfully entitled to advertise adult services in each jurisdiction in which the profile is visible;
2. The Provider holds all licences, registrations, or certifications required by applicable law (including, in New Zealand, compliance with the Prostitution Reform Act 2003 and the Health (Hygiene) Regulations 1966 where applicable);
3. All Provider Content is accurate, current, and not misleading;
4. The Provider owns, or has obtained all necessary rights, licences, consents, and releases (including from any person depicted) to upload the Provider Content and to grant the licence in Clause 10;
5. No Provider Content depicts, refers to, or implies the involvement of any person under 18, and no Provider Content is or contains child sexual abuse material ("CSAM");
6. No Provider Content depicts non-consensual conduct, trafficking, coercion, exploitation, bestiality, incest, or any other content prohibited by the Content Guidelines or applicable law;
7. The Provider will respond to Client communications in good faith and will not engage in bait-and-switch, deceptive pricing, or coercion; and
8. The Provider is solely responsible for the tax treatment of any income earned in connection with their activities and for compliance with all applicable employment, health and safety, immigration, and consumer-protection laws.

Agency Accounts. An Agency is responsible for ensuring that each Provider whose profile it manages has provided informed, written consent to the publication of their profile and to the Agency's management of that profile. An Agency must immediately remove a profile when consent is withdrawn.

9. Client Obligations

Each Client represents, warrants, and agrees that:

1. They will not contact a Provider for any purpose other than as expressly invited by the Provider's profile;
2. They will not harass, stalk, threaten, defame, or attempt to extract personal information from any Provider;
3. They will respect Provider boundaries, advertised availability, and pricing, and will not seek services that any Provider has indicated are not offered;
4. They will not scrape, harvest, redistribute, archive, or republish Provider Content; and
5. They will comply with all applicable laws in any off-Platform interaction with a Provider.

10. User Content and Licence

You retain ownership of any Content you upload to the Platform. You grant LBB Holdings Limited a worldwide, non-exclusive, royalty-free, sub-licensable, transferable licence to host, store, reproduce, modify (for the purpose of formatting, resizing, watermarking, moderation, and abuse prevention), publish, publicly display, communicate, and distribute that Content on and in connection with the Platform, and to use anonymised or aggregated data derived from it for analytics, security, and service improvement.

The licence granted under this Clause 10 terminates when you delete the relevant Content or your Account, except:

1. Where Content has been shared with other Users (e.g., via screenshot or download we cannot control) and that copy persists outside the Platform;
2. For backup, audit, and compliance copies, which are retained in accordance with our retention schedule in the Privacy Policy;
3. Where we are required to retain the Content to comply with a legal obligation, respond to a legal claim, or enforce these Terms.

You acknowledge that other Users may copy your Content (in breach of these Terms) and that we cannot guarantee removal of any Content that has left the Platform.

11. Prohibited Conduct and Content

You must not, and must not assist or permit any other person to:

• Upload, post, transmit, or otherwise make available any Content that violates the Content Guidelines, is unlawful, defamatory, obscene (beyond what is lawfully permissible for an adult-services advertising platform), discriminatory, infringing, or invasive of privacy;
• Upload any Content depicting or referencing a person under 18, or any CSAM;
• Engage in trafficking, coercion, exploitation, fraud, money laundering, or any other criminal conduct;
• Impersonate any person, misrepresent your identity, age, or affiliation, or use another person's photographs or identity documents;
• Solicit, advertise, or arrange any service that is unlawful in the jurisdiction in which the profile is visible;
• Use the Platform to send unsolicited commercial communications (spam) or chain communications;
• Probe, scan, or test the vulnerability of the Platform, or attempt to gain unauthorised access to any Account, system, or data;
• Use any automated means (bots, scrapers, crawlers, headless browsers, AI agents) to access, monitor, copy, or extract data from the Platform without our prior written consent;
• Interfere with, disrupt, or place a disproportionate load on the Platform;
• Circumvent, disable, or otherwise interfere with security, moderation, or rate-limiting features;
• Reverse engineer, decompile, or attempt to derive source code from the Platform; or
• Use the Platform in any way that breaches any applicable law or these Terms.

We reserve the right, but are not obliged, to investigate suspected breaches and to take any action we consider appropriate, including removing Content, suspending or terminating Accounts, and notifying law-enforcement authorities.

12. Identity Verification

Providers may, and in some cases must, complete identity verification ("Verification"):

• Manual Verification — submission of a government-issued photo identification document for review by our trust-and-safety team. No fee. Typically completed within forty-eight (48) hours.
• Instant Verification — automated identity check via our verification partner (currently Yoti). A fee applies, disclosed at the point of purchase. Verification result is typically returned within minutes.

Verification is used solely to confirm that the Provider is at least 18 and is the person depicted in the profile. Verification documents are stored in our Compliance Database in accordance with the Privacy Policy and are not visible to other Users. A verification badge is displayed on the profile of any Provider who completes Verification.

We may at any time require re-verification, including where a profile has been dormant, where Content materially changes, or where we have reasonable cause to question identity or age.

13. Content Moderation

All media uploaded to the Platform is processed through:

1. CSAM detection using Microsoft PhotoDNA hash matching;
2. Automated content classification using AWS Rekognition (or equivalent service) to detect prohibited content and to apply NSFW gating; and
3. Human review by our trust-and-safety team for any content flagged by the automated steps above, and on a sampled basis otherwise.

We may, at our sole discretion and without notice, decline to publish, remove, blur, watermark, or downgrade the visibility of any Content. Where Content is removed we will, where reasonably practicable, notify the User who uploaded it and provide an opportunity to appeal under the process described in the Content Guidelines.

CSAM detections will be reported to the New Zealand Department of Internal Affairs (or equivalent foreign authority) and to the National Center for Missing & Exploited Children (NCMEC), and the relevant Account will be permanently terminated.

14. Subscriptions, Fees, and Billing

14.1 Subscription Tiers

We offer Provider subscription tiers (currently Basic, Standard, and Premium), each conferring different benefits (photo allowance, placement, support). Current features and prices are published on the Platform and may be updated from time to time.

14.2 Fees and Taxes

All prices are stated in the currency shown at the point of purchase and are inclusive of New Zealand Goods and Services Tax (GST) where applicable. Other taxes, including those payable in your jurisdiction, are your responsibility.

14.3 Payment Processing

Payments are processed by our payment partner Windcave Limited. We do not store full payment card details. By providing payment information you agree to the Windcave terms applicable at the point of purchase.

14.4 Billing Cycle

Subscriptions auto-renew on a monthly cycle aligned to the first day of each calendar month, unless cancelled in accordance with Clause 14.6. Your initial term is pro-rated from the date of signup to the end of the calendar month.

14.5 Failed Payments

If a renewal payment fails, we will retry the payment over a period of up to seven (7) days. During this period your Subscription benefits may be downgraded or suspended. If payment remains unsuccessful after the retry period, your Subscription will be cancelled and your profile may be hidden until payment is resumed.

14.6 Cancellation

You may cancel your Subscription at any time via your Account settings. Cancellation takes effect at the end of the current paid billing period; your Subscription benefits remain available until that date.

14.7 Refunds

Subscription fees are generally non-refundable. We will issue a pro-rata refund where:

1. We materially fail to provide the Subscription benefits (e.g., extended Platform downtime caused by our fault);
2. We terminate your Account other than for cause; or
3. Refund is required by applicable consumer-protection law, including the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ), and equivalent laws in your jurisdiction.

Nothing in these Terms limits any non-excludable consumer right.

14.8 Chargebacks

If you initiate a chargeback in respect of a Subscription fee without first contacting us to resolve the issue, we may suspend your Account pending the outcome and may permanently terminate it where we determine the chargeback was made in bad faith.

15. Intellectual Property

The Platform, including its software, design, layout, trademarks, logos, copy, and selection and arrangement of Content, is owned by or licensed to LBB Holdings Limited and is protected by intellectual-property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Platform.

If you believe that Content on the Platform infringes your intellectual-property rights, please send a notice in writing to legal@littleblackbook.nz identifying the Content, your claim of right, your contact details, and a statement (under penalty of perjury, where applicable) that you are authorised to act on behalf of the rights-holder.

16. Third-Party Services and Links

The Platform may contain links to, or integrations with, third-party services (including payment, verification, mapping, analytics, and email providers). We are not responsible for the availability, content, or practices of any third-party service. Your use of any third-party service is governed by that service's own terms and privacy policy.

17. Termination and Suspension

17.1 Termination by You

You may close your Account at any time via your Account settings or by writing to support@littleblackbook.nz. Account closure does not entitle you to a refund of any Subscription fees except as set out in Clause 14.7.

17.2 Termination or Suspension by Us

We may suspend or terminate your Account immediately, without notice, where:

1. You breach these Terms, the Content Guidelines, or the Privacy Policy;
2. We reasonably believe that your continued use of the Platform poses a risk to other Users, to us, or to any third party;
3. You provide false or misleading information, including in relation to age or identity;
4. Your payment fails and is not remedied within the period described in Clause 14.5;
5. We are required to do so by law, court order, or regulatory authority; or
6. We decide, acting reasonably, to discontinue the Platform or any part of it.

Where suspension or termination is not for cause, we will provide reasonable prior notice.

17.3 Effect of Termination

On termination of your Account:

1. Your right to access the Platform ends immediately;
2. We will delete or anonymise your personal information in accordance with the retention schedule in the Privacy Policy;
3. The licences granted in Clause 10 terminate, subject to the carve-outs in that clause; and
4. Any clause of these Terms which by its nature is intended to survive termination (including Clauses 10 (Licence carve-outs), 15 (IP), 18–20 (Disclaimers, Liability, Indemnification), 21 (Disputes), and 22 (General)) will continue in force.

18. Disclaimers

To the maximum extent permitted by law:

• The Platform is provided on an "as is" and "as available" basis. We make no warranty, express or implied, that the Platform will be uninterrupted, error-free, secure, free of viruses, or that any defect will be corrected.
• We do not warrant the accuracy, completeness, lawfulness, or currency of any User Content, Provider listing, review, or other information available on the Platform.
• Any interaction between a Provider and a Client takes place at your own risk. We are not a party to that interaction.
• Where you are a "consumer" within the meaning of the Consumer Guarantees Act 1993 (NZ) or equivalent legislation, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by that legislation that cannot lawfully be excluded.

19. Limitation of Liability

Subject to Clause 18:

1. Neither we nor our directors, officers, employees, contractors, or suppliers will be liable to you for any indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, business, opportunity, goodwill, data, anticipated savings, or reputation, arising out of or in connection with your use of the Platform, whether in contract, tort (including negligence), statute, or otherwise.
2. Our total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or your use of the Platform, in any twelve-month period, is limited to the greater of (a) the total Subscription fees paid by you to us in the twelve months immediately preceding the event giving rise to the claim, and (b) NZD 200.
3. The limitations in this Clause 19 apply to the maximum extent permitted by law. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

20. Indemnification

You agree to indemnify, defend, and hold harmless LBB Holdings Limited and our directors, officers, employees, contractors, and agents from and against any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:

1. Your Content;
2. Your use of, or inability to use, the Platform;
3. Your breach of these Terms, the Content Guidelines, or the Privacy Policy;
4. Your breach of any law or any third-party right (including intellectual-property, privacy, and publicity rights); and
5. Any dispute between you and another User, including any interaction occurring off-Platform.

We may, at our option and your expense, assume the defence of any matter for which you owe us an indemnity, in which case you will co-operate fully with our defence.

21. Governing Law and Dispute Resolution

21.1 Governing Law

These Terms are governed by the laws of New Zealand, without regard to its conflict-of-laws rules.

21.2 Good-Faith Negotiation

Before commencing any formal proceeding, you agree to first contact us at legal@littleblackbook.nz with a written description of the dispute and to negotiate in good faith for at least thirty (30) days.

21.3 Forum

If the dispute is not resolved through negotiation, you and we submit to the exclusive jurisdiction of the courts of New Zealand. [REVIEW: confirm whether arbitration is preferred over court process; if so, specify arbitral body, seat, and rules — e.g., AMINZ Arbitration Rules, seat Auckland, English language, single arbitrator.]

21.4 No Class Actions

To the maximum extent permitted by law, claims must be brought in your individual capacity and not as a plaintiff or class member in any class, consolidated, or representative action.

21.5 Time Bar

Any claim arising out of or relating to these Terms or your use of the Platform must be brought within one (1) year after the cause of action arises, or be permanently barred, except where a longer minimum limitation period is required by law.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy, Content Guidelines, and any other policies referenced herein, constitute the entire agreement between you and us and supersede all prior agreements, representations, and understandings.

22.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

22.3 No Waiver

A failure or delay by us to enforce any provision of these Terms is not a waiver of that provision or of any other right under these Terms.

22.4 Assignment

You may not assign, transfer, or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer any of our rights or obligations under these Terms to any affiliate, successor, or acquirer of all or substantially all of our business or assets, on notice to you.

22.5 Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet, telecommunications, or cloud-provider outages, or pandemic.

22.6 Notices

We may give notice to you by email to the address on your Account, by in-Platform notification, or by posting to the Platform. You must give notice to us at legal@littleblackbook.nz. Notices are deemed received on the day of sending where sent electronically.

22.7 Relationship of the Parties

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and us.

22.8 Third-Party Rights

A person who is not a party to these Terms has no right under the Contracts (Privity) Act 1982 (NZ) or the Contract and Commercial Law Act 2017 (NZ) to enforce any term of these Terms.

22.9 Language

The authoritative version of these Terms is the English-language version published on the Platform. Translations are provided for convenience only.

23. Contact

If you have a question about these Terms, please contact:

LBB Holdings Limited Email (legal): legal@littleblackbook.nz Email (support): support@littleblackbook.nz Registered office: [REVIEW: insert registered office address]

© 2025 LBB Holdings Limited. All rights reserved.